At Glow Glint Beauty, we strive to provide high-quality skincare products and ensure that our customers are completely satisfied with their purchases. However, if you’re not fully satisfied with your order, we are here to assist you.
1. Returns
We accept returns for products that are:
- Unopened and unused.
- Returned within 30 days from the date of delivery.
How to Return an Item:
- Contact us at [email/contact] within 30 days of receiving your order.
- Provide your order number and details about the product you wish to return.
- Once we confirm the return, please send the product back to the following address:
[Your return address]
Conditions for Returns:
- The product must be in its original packaging and in a resellable condition.
- Skincare products that have been opened or used cannot be returned due to hygiene reasons.
- Return shipping costs are the responsibility of the customer unless the product is defective or was shipped incorrectly.
2. Refunds
Once your return is received and inspected, we will process your refund. If the return meets our guidelines, we will issue a refund to the original payment method.
Refund Processing Time:
- Refunds are processed within 7-10 business days after we receive the returned item.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email/contact] with your order details and a photo of the damaged item. We will provide a full refund or replacement at no additional cost to you.
4. Exchanges
We do not offer direct exchanges for skincare products. If you want to exchange an item, you will need to return the original product and place a new order.
5. Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products due to hygiene and safety reasons.
- Gift cards or any other non-returnable items specified at the time of purchase.
6. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us: Glow Glint Beauty